Banana Walk
Terms of Use

Terms of Use

These Terms of Use set forth the conditions for using the mobile application "Banana Walk" and related services provided by Calshe LLC. Users shall use the Service only after agreeing to these Terms.

Enacted: April 9, 2026
Revision / Effective Date: August 8, 2026
Operator: Calshe LLC
Governing Law: Laws of Japan

Article 1. Scope

  1. These Terms apply to all relationships between the user and the Company regarding the use of the Service.
  2. Rules, guidelines, notices, campaign terms, reward terms, and other provisions presented by the Company in the Service, on the Company website, in help pages, FAQs, notifications, emails, or by other means form part of these Terms.
  3. If these Terms conflict with any individual rule or notice described above, the individual rule or notice will prevail.

Article 2. Service Description

  1. The Service provides functions related to in-app points or similar value based on users' step counts, distance traveled, ad views, and other conditions designated by the Company.
  2. If users satisfy the conditions separately specified by the Company, they may be allowed to apply to redeem points for merchant gift cards (or equivalent merchant rewards). The Service does not offer redemption for Bitcoin, other crypto assets, cash remittance, bank transfer, or wallet payouts. Redemption conditions, destinations, minimum quantities, fees, and other details will be separately determined by the Company.
  3. The Service may include step measurement, distance recording, rankings, streaks, campaigns, advertising-related functions, redemption applications, notifications, inquiry functions, settings, and any other functions specified by the Company from time to time.
  4. Some functions of the Service may be unavailable depending on region, age, device, operating system, app version, partner requirements, external services, legal restrictions, or other circumstances.

Article 3. Accounts

  1. Users shall complete the registration, authentication, or login procedures required to use the Service by the methods specified by the Company.
  2. Users may register only one account per person, and multiple accounts by the same individual are prohibited.
  3. Users are responsible for managing their account information, credentials, devices, and other usage environment at their own risk and may not lend, transfer, rename, sell, or otherwise dispose of them to any third party.
  4. Minors may use the Service only after obtaining consent from a parent or other legal representative.

Article 4. Conditions of Use

  1. Users shall prepare, at their own cost and responsibility, the smartphone, communication line, operating system, app store environment, and other conditions required to use the Service.
  2. Some functions of the Service may require step count access, motion access, location access, notifications, advertising identifiers, or other permissions or settings. Users may grant, deny, or change such permissions through device or OS settings.
  3. All or part of the Service may fail to operate properly due to missing permissions, unsupported sensors, communication failures, OS restrictions, external service failures, or other reasons.
  4. Cookies, device identifiers, advertising identifiers, and other technical identifiers may be used for providing the Service, determining results, preventing abuse, delivering advertisements, or measurement.
  5. The Company may deliver notices, campaign information, advertisements, and other information through in-app displays, push notifications, email, or any other method the Company considers appropriate.

Article 5. Points, Rewards, and Redemption

  1. Points (also displayed as "Banana") are in-app value displayed or managed within the Service under conditions set by the Company. Points are not fiat currency, deposits, electronic money, securities, or crypto assets. Points cannot be purchased with money, transferred between users, converted to cash or bank payouts, or exchanged for cryptocurrency.
  2. The only redemption offered by the Service is delivery of merchant gift cards (or equivalent merchant rewards) arranged by the Company or its fulfillment partners. The Service does not provide Bitcoin, other crypto assets, cash remittance, bank transfer, or wallet payouts.
  3. The conditions for granting points, calculation methods, reflection timing, holds, expiration, cancellation, usage conditions, eligibility for redemption, required point amounts for each gift card product, caps, fees, review criteria, processing periods, and other requirements will be separately determined by the Company and may be changed as necessary.
  4. The Company may grant points or related benefits according to step counts, travel distance, advertisement views, campaign participation, continuity of use, or other user activity, but does not guarantee any grant, continuity, or any fixed amount of earnings.
  5. Certain campaign points, limited-term points, Frozen Banana, or other benefits may be subject to validity periods, usage conditions, or forfeiture conditions. Frozen Banana may become eligible for redemption 60 days after grant and may expire 120 days after grant if not redeemed.
  6. Banana remain valid for 180 days from the date on which the user last earned Banana. The validity period is renewed to 180 days from each earning date (submitting a gift-card redemption request, opening the app, or signing in alone does not renew it). When the validity period lapses, all Banana held are forfeited and cannot be restored or compensated. The Company endeavors to notify users before expiry through in-app display or notifications, but non-delivery of a notice does not affect the effect of expiry.
  7. When users apply for gift card redemption, they must provide accurate and up-to-date information required for delivery (such as a verified email address). The Company is not liable for non-delivery, delays, misdelivery, or other disadvantages caused by incorrect information, except in cases of intent or gross negligence by the Company.
  8. At the time the Company accepts a redemption request, the selected gift card product, face value (denomination), required points, redemption conditions, fees, and other individual conditions applicable to that request become fixed. Any reference value, estimate, or projected value displayed before acceptance is indicative only, and the conditions fixed at acceptance prevail.
  9. After a redemption request is submitted, it generally cannot be canceled or changed unless the Company separately permits it.
  10. The Company may hold, cancel, refuse, or suspend all or part of any gift card redemption or reward grant if there is a reasonable reason such as legal compliance, abuse prevention, security, identity verification, partner requirements, or system maintenance.
  11. Taxes and other expenses arising from the receipt of points or prizes may be borne by users in accordance with applicable laws.

Article 6. Advertising, Campaigns, and Third-Party Services

  1. The Service may include advertisements, campaigns, external links, or integrations with third-party services delivered by the Company or third parties.
  2. Detailed conditions regarding ad viewing, campaign participation, and use of third-party services are subject to the terms separately specified by the Company or the relevant third party.
  3. The Company does not guarantee the content, continuity, legality, safety, accuracy, completeness, or usefulness of any third-party service.
  4. The Company is not liable for any damage suffered by users as a result of using third-party services, except in cases of intent or gross negligence by the Company.

Article 7. Prohibited Conduct

Users must not engage in any of the following when using the Service:

  1. Acts that violate laws, regulations, or public order and morals.
  2. Criminal acts, fraud, money laundering, sanctions evasion, or any similar conduct.
  3. Acts that infringe the rights, interests, reputation, trust, privacy, or other interests of the Service, other users, the Company, or third parties.
  4. Improper use of multiple accounts, impersonation, account trading, transfer, lending, or sharing.
  5. Tampering with or falsifying step counts, distance traveled, location information, advertisement views, reward conditions, or other results; using automation, emulators, unauthorized tools, bots, reverse engineering, or any other improper means to obtain benefits.
  6. Modifying devices, tampering with communications, altering the app, exploiting vulnerabilities, or otherwise interfering with the proper operation of the Service.
  7. Inputting or transmitting false or inaccurate registration information, inquiry details, redemption information, or other data.
  8. Attempting to obtain advertisement rewards, campaign benefits, or redemption gains in any way not intended by advertisers, partners, or the Company.
  9. Imposing excessive load on the Service's systems, servers, networks, security mechanisms, or data.
  10. Using the Service for speculation, resale, mediation for cash conversion, unlawful business, or any other method not contemplated by the Company.
  11. Any other act the Company reasonably determines to be inappropriate.

Article 8. Investigations, Restrictions, Suspension, and Account Freezing

  1. If the Company determines that a user has violated or is likely to violate these Terms, the Company may, without prior notice, conduct an investigation and take necessary measures including warnings, feature restrictions, reward holds, point cancellation, redemption suspension, account suspension, or account deletion.
  2. The Company or its partners may monitor usage within a reasonable scope for the purpose of detecting abuse and confirming compliance with these Terms.
  3. The validity and expiry of points are governed by Article 5(6). If a user has not actively used the Service for 360 days, the Company may freeze the account, and benefits and other rights other than points may expire in accordance with the procedures specified by the Company.
  4. The Company is not obligated to disclose detailed criteria, investigation methods, or internal fraud detection logic.

Article 9. Intellectual Property

  1. All copyrights, trademarks, know-how, and other intellectual property rights related to the Service belong to the Company or legitimate rights holders.
  2. Users may not copy, reproduce, modify, distribute, publicly transmit, adapt, analyze, or otherwise use any content, software, images, wording, designs, or data included in the Service beyond the scope necessary for using the Service.

Article 10. Privacy

  1. The Company's handling of user information is governed by the separately established Privacy Policy, and users shall review it before using the Service.
  2. The Service may collect or use step count data, distance traveled, device information, usage history, advertising-related information, notification settings, inquiry contents, diagnostic information, and other information necessary for providing the Service.
  3. If users use the inquiry function, device information, app version, recent logs, and other diagnostic information may be transmitted.

Article 11. No Medical or Reward Guarantee

  1. The Service is not intended to diagnose, treat, prevent, or monitor health, physical condition, medical condition, or any similar state.
  2. Displays concerning step counts, distances, consumption, or rewards in the Service are for reference only and must not be used as the sole basis for medical, health, exercise, safety, or other decision-making.
  3. Any point display, redemption ratio, prize display, gift card display, or other reward-related display does not constitute investment advice, solicitation, an earnings guarantee, or a commitment to provide prizes.
  4. Redemption or receipt may be delayed or may not be possible due to inventory shortages, service discontinuation, partner conditions, communication problems, failures of third-party services, or other reasons.

Article 12. Service Changes, Suspension, and Termination

  1. The Company may change the specifications, scope, or limitations of the Service and may modify, suspend, or discontinue the Service without prior notice if necessary.
  2. The Company may suspend all or part of the Service without prior notice to users in the event of system maintenance, infrastructure failures, natural disasters, infectious disease outbreaks, legal changes, or any other unavoidable cause.
  3. The Company is not liable for any damages suffered by users due to measures taken under the preceding paragraphs, except in cases of intent or gross negligence by the Company.

Article 13. Withdrawal and Account Deletion

  1. Users may request termination of use, withdrawal, or account deletion by the method specified by the Company.
  2. When an account is deleted, all or part of the account, point display information, redemption history, step and distance data, and other app data may be deleted and may not be recoverable.
  3. The Company may retain certain information after deletion if required for legal retention obligations, dispute handling, fraud prevention, security response, or other legitimate reasons.

Article 14. Disclaimer

  1. The Company does not guarantee that the Service will meet any particular purpose of the user or will have expected functionality, merchantability, accuracy, usefulness, completeness, safety, continuity, legality, or availability in any specific region.
  2. The Company does not guarantee that the Service is free from factual or legal defects.
  3. The Company is not liable for damages arising from a user's use of or inability to use the Service, except in cases of intent or gross negligence by the Company.
  4. If the Company's disclaimer is restricted by the Consumer Contract Act or other laws, the Company's liability shall be limited to ordinary direct damages actually suffered by the user to the extent permitted by applicable law.

Article 15. Force Majeure

The Company shall not be liable if all or part of its obligations under these Terms are delayed or become impossible to perform due to natural disasters, power outages, fire, earthquakes, eruptions, floods, tsunamis, war, riots, civil unrest, infectious diseases, legal changes, administrative actions, communication failures, cyberattacks, failures of third-party services, or any other event beyond the Company's reasonable control.

Article 16. Exclusion of Anti-Social Forces

  1. Users represent and warrant that they are not and will not be members of organized crime groups, gang members, companies affiliated with organized crime groups, corporate extortionists, groups advocating social movements for illicit purposes, specialized criminal groups, or any equivalent entities.
  2. If the Company determines that a user has violated the preceding paragraph, the Company may immediately suspend the user's use of the Service and delete the account without prior demand.

Article 17. Amendments to these Terms

  1. The Company may amend these Terms when there are reasonable grounds such as changes in laws, changes to the Service content, security responses, or operational needs.
  2. If the Company amends these Terms, it will announce the amended content and effective date through the Service, the Company website, or any other method the Company considers appropriate no later than seven days before the effective date. This does not apply when immediate action is required by law or for security reasons.
  3. If a user continues to use the Service on or after the effective date of the amended Terms, the user is deemed to have agreed to the amended Terms.

Article 18. Communications and Notices

  1. Communications or notices from the Company to users may be made through in-app displays, push notifications, registered email addresses, the Company website, or any other method the Company considers appropriate.
  2. Inquiries from users to the Company shall be made through the in-app inquiry function or any other contact method separately designated by the Company.

Article 19. No Assignment

Users may not assign, transfer, create a security interest in, or otherwise dispose of their status under these Terms or any rights or obligations under these Terms to any third party without the Company's prior written consent.

Article 20. Severability

If any provision of these Terms or any part thereof is found invalid or unenforceable under applicable law, the remaining provisions and the remaining parts of the affected provision shall remain in full force and effect.

Article 21. Consultation

If any matter not stipulated in these Terms or any question regarding their interpretation arises, the Company and the user shall consult in good faith to resolve it.

Article 22. Governing Law and Jurisdiction

  1. These Terms are governed by the laws of Japan.
  2. If any dispute arises between a user and the Company in connection with the Service, the Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance.

Article 23. Operator Information